Entries Tagged "travel agent"

Tuesday, November 11, 2008

I love my job! Everyday I strive to search for real deals, the hidden gems, the perfect vacations, tour or cruises, while still offering excellent value & service. We are your travel experts. We believe that travel should be a journey, not just a destination!

In order to be a good travel agent, you need education so that you can pass the information on to your clients. The Travel Institute has certifications that take about 6 years to complete, as you are not eligible to participate unless you have been in the business for a certain amount of time. Cruise Lines International has a 3 step certification process up to a ECC (Elite Cruise Counselor) You have to be in the business a minimum of 10 years to participate in the program as well as conducting various ship inspections. There are also various destination & product specialists programs, seminars, conventions & trade shows throughout the year.  Our office has speakers from various preferred partners come in at least twice a month, to ensure we are up to date with new products or changes.

So the next time you book your vacation, keep in mind that travel agents are trained professionals with your best interest in mind, and there is no additional cost to you to book through an agent. In fact, agents will always save you time (& time is money!) and also in many cases, get you a better price or added amenities.

Saturday, September 06, 2008

A client called today to find out when her documents would arrive. They had just arrived from the supplier, approximately 3 weeks prior to tour start date, which is the normal delivery time. They were mailed out the same day.

I told her they would be delivered by UPS to her home address on Monday.

This is 8 days prior to her departure.

She was satisfied with this and we ended the call.

She called back about 10 minutes later and asked where the documents were being mailed to. I told her they were on their way to her address in Chicago. She said, “But I’m in Rhode Island”.

I asked why she did not advise me of this and she said, “We always spend our summers in Rhode Island”

Okay, so now I need a crystal ball with all of the other hats I wear! I was supposed to know this??

I told her I would see what I could do and called the supplier to ask if another set of documents could be generated and mailed out.

This reservation was made with a Luxury Tour supplier and they agreed to send the documents directly to her Rhode Island address.

If this were a supplier other than a Luxury Tour operator, a duplicate set of documents would have a fee to generate and the overnight mail would have to be paid for by the client.

Please think of your travel agent as one of your circle of family and friends. Keep us in mind to notify us of any changes in your life. Give us your airline schedule if you make your own airline reservations; give us all contact numbers and dates when you’ll be at another location. Don’t think you’re bothering us with trivia. Our job is to give you the best customer service we can, but to do this we need your help.